T: @DuaneBrown

The Importance Of Over Communicating As You Grow

When your company is a single person. There is no need to worry about communication as much because there is no one else to talk to. Maybe you have external clients to talk with by phone and email but that’s a different type of communication. It’s similar to doing the marketing for your company to the outside world.

When you’re two people or any number under 10. You’ve to almost make sure that you keep in mind what you say and how you say it to the team because these are the people who are going to communicate your brand and help grow your culture.

However, you’ve to remember how you act and the non-verbal signals that you send because those are almost as important, if not more important, then what you say. 90% of communication that is given is non-verbal. You don’t want what you say and do to be out of sync. You also don’t want to create a place that is do as I say and not as  I do. This creates an environment of resentment for your small team as there looks like there are two sets of rules in the working environment.

A leader, or one in training who wants to lead a company, should lead by example and show their team what is expected everyday of the week and when you’re not in the room because you’re hiking the Inca Trail to Machu Picchu in a balmy August summer.

As I get ready to on-board my second team member, I can’t help but keep on thinking about what I say, what I do and how I say things to each person. If there is one major lesson after living in the UK for two years…it is this: over communicating important tasks/ideas/vision is ok and encouraged. You want to do it until the other person tells you to stop. If the other person asks you to stop, ask them to explain back what you’ve been saying to make sure they truly understand. You can never say something important to much because usually saying it once or twice isn’t enough. If you’re not over communicating right now… you should change that.

What Are The Two Best Research Sources For SaaS Pricing?

A few months ago I wrote about pricing your agency services. A follow up piece to this and one that on the surface looks like something for startups and SaaS businesses. Actually applies to anyone starting their agency. You just have to dig below the surface to see it.

Since March I have been spending a lot of time looking at, thinking about and analyzing pricing pages of B2B and SaaS brands as I buy tools and technology for my agency; Take Some Risk. As I pitch and work with startups and established brands on both sides of the pond. Pricing and how they talk about their brands becomes a part of our servicing offering because no matter how well designed a product or service is, if it’s priced wrong we are not going to be able to sell it to our potential customers.

Beyond looking at direct competitors in your space and running polls against visitors of your website. It’s important to research what other B2B and SaaS businesses are doing in regard to their pricing

Questions To Ask Yourself

  • How they design the landing page
  • How they pricing their product
  • What yard stick they use to measure an upgrade
  • Do they offer a free plan
  • Do their offer a trial period before you pay
  • Do you need a credit card to sign up

The Two Best Research Sources For SaaS Pricing
Beyond doing a Google search or sending out a tweet to your network. I think you should use the following resources that have been my go to: Dribbble and Pinterest

Dribbble
While doing some other research I came across the pricing tag on Dribble that has heaps of beautifully designed landing pages and pricing pages for SaaS businesses. This came at a perfect moment as I just finished talking about a/b testing the pricing page with a client. I wanted to send their paid media traffic to a landing page that has a modified pricing page compared to the main pricing page that everyone else would see. Other awesome tags I looked at are: Purchase, Pricing Tables, Cost, Plans and Price to name a few. To a lesser extent you can also look at Subscription and Subscribe. Seems that 3 tier pricing is still the name of the game when you look at all those tags.

Pinterest
Beyond the Top SaaS Pricing Pages, there are other boards across Pinterest that can help you understand what others are doing in the space. It’s important to get out of our point of view and field of vision to truly see what is going on. Otherwise we risk getting into a rut and complacent in our jobs.

Designing That Pricing Page For SaaS
The team over at ChartMogul designs this cool pricing page diagram that gets at the heart of what a high converting pricing page could include. I say could and not should because there are always exceptions to every rule in business.

Combining the above graph with my post on how to build a high converting landing page, means you’re in the right place to build a pricing page that can help you startup grow faster and be profitable as you grow.

Conclusion
Designing any page on your site is going to be a mix of art and science. It’s important to mix tried and tested ideas with new inspiration as you search around on the Internet to see what others in the space are doing.

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