The Truth about Trust in Business by Vanessa Hall was a book I got this past summer and only got around to reading it this past month. It has been a busy period. It took me a couple chapters to get into the book but once I did I didn’t turn back. I’ve been applying a lot of information from the book and the overarching them of the book.
The book talks about wants, expectations and promises and how we rarely make sure we are fulfilling the promises, wants and expectations of poeple we’ve a relationship with. The biggest factor being the breakdown in communitication between people. If you don’t know what someone promises, needs or has as expectations for…. then there is no way you can fulfill it. The book looks at both explicit and implicit promises that we make all the time.
I won’t go into the whole book but I think it’s something you should read if you’re in the trust business. And lets be honest… we are all in the trust business.
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