E: Hello [@] CreativeTraction.com | T: @DuaneBrown

Multi-Channel Attribution That Goes Beyond Last Click

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A few weeks ago I attended a conference in Portland, Oregon and had an amazing time (in Portland not the conference). Great food scene and tons of stores to do some shopping in.

However, a few of the topic sessions at the conference talked about attribution and moving us beyond last click (or even first click). Everyone seems to be very set on using position based attribution for their model of figuring out how to assign sales and conversions to different channels in their customer journey.

A quick primer on different attribution models. There are several types of attribution models:

  • Last interaction attribution model – This model assign 100% credit to the last interactions. Google Analytics uses this model by default. Also known as last click.
  • First interaction attribution model (popularly known as first touch attribution model) – This model assign 100% credit to the first interactions. This is what Google AdWords and Bing use.
  • Linear attribution model – This model assign equal credit to each interaction in a conversion path.
  • Time Decay attribution model – This model assign more credit to the interactions which are closest in time to the conversion. e.g. If there are 5 click, than each would get 20%. If there were 4 click, than each would get 25%.
  • Position based attribution model – This model assign 40%(or 30%) credit to the first interaction, 20% credit to the middle interaction and 40%(or 30%) credit to the last interaction.

Using position based attribution while saying all first & last clicks  are the same value is odd. What if one channel is bringing in higher value customers with a higher lifetime value (LTV) than another channel. Isn’t that channel worth more to the business?

And if that channel is worth more, that starts to make any model you build utterly more complicated. Not to make anything more complex but Google also now has data driven attribution, which I thought was new but it seems to be something that Google Analytics premium customers have had for a few years now.

I don’t have all the answers but I know paid search drives a lot of top of the funnel conversions for clients I’ve had over the years even if that person converted from another channel on the lsat click. How much of that sale should paid search get is the question I still ask myself.

I’m Speaking at MozCon 2015!

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I’m lucky to have been picked to speak at MozCon 2015 in the community speaker slot. Competing with 240 other pitches… it wasn’t easy for MozCon to pick just six. I’ll be talking about remarketing and making it a more delightful experience.

You can also hear from 5 other amazing speakers:

Adrian Vender is the Director of Analytics at IMI: @adrianvender.
Chris Dayley is a digital marketing expert and owner at Dayley Conversion@chrisdayley.
Gianluca Fiorelli is a known international SEO and inbound strategist: @gfiorelli1.
Ruth Burr Reedy is the head of on-site SEO for BigWing Interactive: @ruthburr.
Stephanie Wallace is director of SEO at Nebo: @SWallaceSEO.

Hope to see you in Seattle 13-15th July, 2015.

Global Study: The Connected Commerce Survey 2015

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DigitasLBi’s 2015 Connected Commerce study of retail trends reveals a significant rise in the use of connected devices. Consumers now use a total of 5 devices before making a purchase; a significant increase from the 2.8 devices reported in 2014.

This global reports shows not just a shift but a change in habits across 17 participating countries include Australia, Belgium, China, Denmark, Dubai, France, Germany, Hong Kong, Italy, India, Japan, the Netherlands, Singapore, Spain, Sweden, the United Kingdom and the United States.

Check out  the Connected Commerce Survey 2015 report or hit up Slideshare.

Facebook Isn’t Stealing YouTube’s Crown Just Yet

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Since late last year and as we just hit YouTube’s 10th birthday yesterday. Everyone seems to be talking about Facebook hitting 4 billion video views. These same people think that Facebook is killing it on video and stealing YouTube’s crown. However, I’m not so sure about that for three reasons:

Organic Search
When I start a search at Google or even Bing, I don’t see videos on Facebook come up as a search result. Whether I search for shows, movie trailers or clips from a TV show….this is a problem for Facebook because teens still love YouTube.

AutoPlay Video
No one likes them and yet Facebook seems hell bent on forcing videos down our throat. Until Facebook breaks out autoplay VS “click to watch” videos, we may never know how interested people are in our videos. The only thing worse is autoplay music on sites.

Fake Accounts
If 5-11% of accounts are fake on Facebook. How many of those accounts are repeatedly playing videos to appear like a real account. We already know click farms are huge on Facebook and fake liking groups. Wouldn’t this be the next logical step?

Don’t get me wrong, Facebook is doing well in video because they are realigning the company into mobile, which is a huge way that many people watch video. However, until the above changes, I don’t see Facebook being king of video.  Someone will take YouTube’s crown one day but that day hasn’t happened yet.

Update: What’s A Video View On Facebook. (hint: Only 3 Seconds Vs. 30 At YouTube)

13 Tools To Help Market Your Startup In 2015

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Working in the performance marketing space for 8 of the last 10 years has been amazing. I’ve been able to use many tools and services to do my job better (and faster). Maintaining quality should always been number 1.

I also believe in automation not repetition where possible. You should know how to do the task manually before automating anything (and why you’re doing it).

Below are some of the tools I use each week (some daily) to get my job done. A couple I’ve been using for 8 years now. They have stood the test of time.

Automation
Zapier – The software helps you connect two programs together that don’t have an official integration. e.g. importing a Twitter list into a Slack channel, so it’s searchable later by your team. I did this recently for a Twitter list I had based on research publications. Zapier’s recipe library.

IFTTT – It’s is a web-based service that allows users to create chains of simple conditional statements, called “recipes”, which are triggered based on changes to other web services such as Gmail, Dropbox, Instagram, and Craigslist. Seer Interactive put together a great list of IFTTT recipes for marketers.

AdWords Scripts – Provide a way to programmatically control your AdWords data. You can use scripts to automate common procedures or interact with external data in one to many AdWords accounts. Brainlabs has an AdWords script library that is a great resource if you work in the commerce space or have a ton of different inventory and SKUs.

Read more…

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